Service And Support

1. How about your price?

Factory price. You can send your inquiry (product name, quantity, destination you want)to us freely. We can contact with you within 24 hours.

2. Regarding Sample

A. Sample we can offer before you place bulk order.

B. Normally, we can send the sample out within 2~3days once we confirmed. You can receive it within 1 week.

3. Whats your MOQ?

A. You can test the sample such as few grams/kilograms.

B. You also can place one small order like one/few drums as one trail order. Then you can place bulk order after your testing. We have confidence about our quality.

4. How can you guarantee the quality we receive is same as the sample or specification?

A. Third Party like CIQ, SGS inspection before shipment upon request.

B. In Case of PSS we will hold the cargo until approval from customer side.

C. We have clear and detailed quality clause in contract with manufacturer, if any discrepancy of quality/quantity, they will take responsibility. 

5. How to delivery the goods?

We have strict training process about SOP of Packing and Shipping. Detailed SOP profile is available for different mode like Safe Cargo and Dangerous Cargo by Sea, Air, Van or even Express Shipment. 

6. What's your delivery time?

Usually shipment will be made within 7-15 days against confirmed order.

7. What is loading port?

ShangHai, TianJin, HuangPu, Qingdao, etc.